There are literally thousands of places to buy beds
stores specialize only in beds (e.g., Mattress Firm,
some offer beds along with other kinds of bedroom furniture
(e.g., Rooms to Go,
and some are general retailers that also sell a wide variety of other products
In general, mattress and furniture stores will offer the broadest selection
of mattresses, furniture stores will offer the convenience of purchasing
related items (e.g., a bunk bed) from the same place, and general retailers
will offer a more limited selection focused on specific criteria (e.g.,
luxury or discount beds).
Because there are so many places to buy your new
bed, many of which will offer very similar kinds of mattresses, we have
identified the key criteria one should consider when choosing a mattress
store (below), as well as a list of buying
tips you should review before
heading out to the store.
a friendly, knowledgeable salesperson that can help guide you through the
numerous choices. In general, mattress salespeople have gotten better about
limiting the overly aggressive sales tactics for which they were once known.
However, if you find one who "missed the memo" on this, we suggest you
take your business elsewhere. Also, no matter how helpful they are, be
careful about assuming too much objectivity in a salesperson's words —
salespeople do work on commission, and manufacturers often provide additional
incentives to push certain mattresses.
Mattress retailers will sometimes offer free delivery of your new bed. As anyone can attest who
has driven with a mattress tied to the roof of a car, mattress delivery is a valuable service.
If your schedule is constrained, it may be worth asking whether they deliver 7 days a week, and whether they
can guarantee a specific delivery time. In addition, many stores will even take your old bed away for no additional
charge or a nominal fee, another very helpful service, especially now that some local landfills have begun to charge
fees to residents for mattress disposal.
Some stores also provide complete
set-up of your new bed and frame at little or no extra charge. Naturally,
this can be especially valuable if you are purchasing a more complicated
bedding product like an air
bed, water bed, or
If you do not already have a
bed frame or platform that you would like to use,
many stores will include a free basic frame with your purchase of a new mattress set.
Look for stores that will give you the opportunity to return the bed if you
are not satisfied after sleeping on it at home for a period of time (sometimes
referred to as a "Comfort Guarantee"). The best return policies offer a period of 30-60 days,
but even 2 weeks should generally be sufficient. That said, some stores actually require that you sleep on the bed for
a minimum amount of time (e.g., 30 days) before they will accept a return. Be aware that most
stores will charge a restocking fee for returns, which covers their costs of delivering
the bed, picking it up, re-covering it, etc. Ask to see the return policy in writing to make sure you understand it
in detail. Also keep in mind that the process of returning a mattress and buying another one will involve
more than a little inconvenience for you. As such, we caution you
not to rely too much on the return policy, and to take whatever steps you
can to ensure you choose the right mattress the first time.
If you would like to defer
payment on your new bed, many stores do offer financing options. Naturally,
this adds a step to the process, so if your mattress purchase is urgent,
it may be worth calling the store or checking their website in advance
to find out specific policies and procedures for that store's credit program.
Warranties are typically provided by mattress manufacturers
and are designed to protect consumers against defects in materials or manufacturing.
Mattress stores generally do not offer additional warranties, however they
will typically help their customers coordinate with the manufacturer in
the event a problem arises that is covered by the warranty.
Believe it or not, mattress technology
has advanced quite a bit in recent years. While you've been enjoying
your last mattress purchase, manufacturers have been busy changing, improving,
and expanding their mattress lines in countless ways. To familiarize
yourself with the many new options that are now available to you, we suggest
you choose a store (or multiple stores) that can expose you to a broad
variety of mattress styles and
models at one time.
There are dozens of reputable
mattress manufacturers, many of whom have been making high-quality beds
for decades. Most mattress stores carry products from one or more
such well-known manufacturers.
Needless to say, it is preferable
to find a retailer with a location and store hours that are convenient
for you. Mattress stores are frequently open 7 days per week.
Last but not least, be sure to find a store
that is willing to give you a good price on the bed you want. In general,
the mattress industry is very competitive, so most stores will be prepared
to offer you a fair price in order to win your business. That said, be
aware that mattress retailers make it very hard to compare their prices
with those of other retailers. They achieve this in several ways. One is through the practice of
negotiated price discounts, which makes it difficult
to ascertain the "real" price without first visiting the store
and negotiating with the salesperson. The other way is by using different
names and fabric coverings for what may otherwise be the same bed sold
at another retailer. Though some stores will offer to decode this for you
by telling you which mattress they carry is "comparable" to the one you
found at another store, these comparisons are not verified by the manufacturer
and thus can not be accurately relied upon.